Orioli
Votre bien le plus précieux est votre TEMPS
Enregistré le 25/07/2004
Messages: 887
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Ajouté le : 03/08/2005 09:36
Message :
Reçu hier par un de mes affiliés clients :
Bruno,
Je viens de recevoir cet "exciting annoncement" de Telextreme qui m'annonce que les portables en Europe ne font plus partie du plan à 59,95$. Il va de soi quez dans ces conditions ca ne m'interresse absolument pas et je souhaite etre remboursé jusqu'au dernier centime.
Je n'ai pas encore reçu mes ATA mais j'annule d'ores et déjà mes 3 abonnements et je me retire de cette affaire qui n'est autre qu'une VULGAIRE ESCROQUERIE.
Je te prie de me signaler par retour de mail comment procéder pour tout annuler et etre remboursé.
Merci d'avance
XXX
Remarque : message transféré en pièce jointe.
Voici ce message :
Exciting New TelExtreme Announcements
Hello TelExtreme Team!
This is the follow-up announcement to last week with the details on:
Our new regional calling plans
Changes to our Zone1 calling plan
Instructions on how to change your calling plan
Plus we've launched the new Spanish TelExtreme site—check it out at es.telextreme.com
NEW REGIONAL CALLING PLANS
EFFECTIVE AUGUST 1, 2005
RESIDENTIAL PLANS:
Europe Plus $49.95
Includes unlimited incoming and outgoing calling to US*, Canada*, Austria, Belgium, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Ireland-Northern Ireland, Israel (excludes Palestine),Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia-St Petersburg-Moscow, Spain, Sweden, Switzerland and United Kingdom
Latin America Plus $49.95
Includes unlimited incoming and outgoing calling to US*, Canada*, Argentina, Brazil-Belo Horizonte-Rio de Janeiro-Sao Paulo, Chile, Mexico-Mexico City*,Mexico–Aguascalientes-Guadalajara-Monterrey-Puebla, Panama-Panama City, Peru-Lima and Venezuela-Caracas
Mexico Plus $49.95
Includes unlimited incoming and outgoing calling to US*, Canada*, and the following cities in Mexico: Aguascalientes* Cancun* Colima* Guadalajara* Leon* Mazatlan* Mexico City* Monterrey* Morelia* Oaxaca* Puebla* Puerto Vallarta* Queretaro* Tepic* Zacatecas* Zamora*
BUSINESS PLANS:
Europe Plus $69.95
Includes unlimited incoming calls and 3,000 outgoing minutes to US*, Canada*, Austria, Belgium, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Ireland-Northern Ireland, Israel (excludes Palestine),Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia-St Petersburg-Moscow, Spain, Sweden, Switzerland, United Kingdom
Latin America Plus $69.95
Includes unlimited incoming calls and 3,000 outgoing minutes to US*, Canada*, Argentina, Brazil-Belo Horizonte-Rio de Janeiro-Sao Paulo, Chile, Mexico-Mexico City*,Mexico–Aguascalientes-Guadalajara-Monterrey-Puebla, Panama-Panama City, Peru-Lima, Venezuela-Caracas
* Cell/Mobile calls included
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UPDATED ZONE1 CALLING PLAN
EFFECTIVE AUGUST 1, 2005
Residential Zone 1 $59.95
Includes unlimited incoming and outgoing calling to US*, Canada*, Australia, Chile, China*, France, Germany, Hong Kong*, Ireland, Ireland-Northern Ireland, Israel (excluding Palestine). Italy, Japan, Malaysia*, Mexico-Mexico City*, Mexico- Aguascalientes -Guadalajara- Monterrey –Puebla, New Zealand, Portugal, Russia-St Petersburg-Moscow, Scotland, Singapore*, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand-Bangkok and United Kingdom
Business Zone 1 $69.95
Includes unlimited incoming calls and 3,000 outgoing minutes to US*, Canada*, Australia, Chile, China*, France, Germany, Hong Kong*, Ireland, Ireland-Northern Ireland, Israel (excluding Palestine). Italy, Japan, Malaysia*, Mexico-Mexico City*, Mexico- Aguascalientes -Guadalajara- Monterrey –Puebla, New Zealand, Portugal , Russia-St Petersburg & Moscow, Scotland, Singapore*, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand-Bangkok and United Kingdom
* Cell/Mobile calls included
bold indicates countries/areas that have been added to Zone1.
Please note that Zone1 no longer includes calls to mobile phones in Europe (France, Germany, Italy, Switzerland, United Kingdom), Taiwan or Mexico- Aguascalientes, Guadalajara, Monterrey, Puebla (Mexico City still has mobile). In addition, Mazatlan is no longer included in Zone1, but is available in Mexico Plus.
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We understand that taking some of the mobile calls away is extremely difficult——so we have created some new plans with Mobile Minutes bundled into the plans we have tried to find alternative solutions. To understand why TelExtreme is no longer including mobile calls to some countries, you first have to understand the cost model of our service plans. We incur costs for every minute of every call made by our customers—we have to pay the phone company that terminates the call to the number you are dialing. So the countries that we include in our calling plans must have low termination costs in order for us to offer our plans at competitive rates. The more minutes we buy in any given market, the lower we can negotiate our termination costs.
So when we originally created our Zone1 calling plans and included mobile calls in European countries, we mistakenly assumed that we would be able to negotiate lower termination costs as our volume increased. However, that is not the case—Europe & Taiwan remain two industrialized regions of the world where mobile phone carriers are able to charge fees that are 5 to 10 times higher than any other industrialized country in the world. An average cost for terminating a call to a mobile phone in Europe, for example, is still $.20 - $.30 per minute – which means we're losing money every month on almost every customer in Europe right now. So we have no choice at this time, but to drop mobile calls to Europe and a few other countries from our plans, until such time the termination costs are reduced.
To help minimize the impact of these changes, we are creating two additional calling plans that will include a limited number of Mobile Minutes bundled into the plan. For Taiwan, we will have Zone1 Plus Taiwan Mobile plans which will include 200 minutes of calling to mobile phones in Taiwan for an additional $10. For Europe, we will have a Europe Plus Mobile plan which will include 300 minutes of calling to mobile phones in all of the countries in the new Europe Plus plan for an additional $50. See www.telextreme.com for more details on these plans.
Now, it's important to realize that we still remain very competitive in the market with our per minute rates to mobile phones, and there are no other VOIP companies offering mobile termination into Europe. With our new Europe Plus plan, we have expanded our reach to 21 countries throughout Greater Europe, and the price is $10 less than our Zone1 plan.
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CHANGING YOUR CALLING PLAN
If you would like to change your current TelExtreme calling plan to one of our new regional plans, you can request a plan change by filling out the online form .
New plans do not take effect until the first day of the next month—so any plan changes requested in August will not take effect until September 1st. We expect a large volume of plan change requests over the coming weeks, so please understand that it may take up to 5 business days to process your request. Do not call Technical Support or Customer Service to request a plan change—we are only accepting requests via our online form in order to ensure that everyone's requests are handled accurately.
We understand that these plan changes and enhancements will affect your business in many different ways. Some affiliates will only concentrate on the negative aspects, while others will go on to see the many positives that change will bring. As we continue to grow together as a company, we will see changes; some will be viewed as negative, while others see it as a positive. It is because of each of you that make this company great and if you focus on the positive then your business will continue with positive results.
TelExtreme Corporate Staff
P.S. If you haven't already, be sure to visit our newly revised TelExtreme website. You'll find a powerful new marketing movie on the home page, and our Support page offers lots of new information on how to obtain assistance with your issues, including an expanded FAQ's section.
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